Frequently Asked Questions

What time are you open?

We are open to serve you Monday - Friday from 10am-6pm CST time.

How does the design process work?

After you've booked your discovery call, paid your deposit and submitted your signed agreement, you will receive an email from our company on your next steps. 

All of your content must be completed & emailed over by the deadline date.

Next, our team will begin your design work and send over to you for review. You  will send a list of revisions and any feedback. Once all of the designs have been approved and finalized we will send over files.

​After your website design service has been completed, we will begin the Website transfer process with you.

How can I book a call?

We take all calls for existing and potential clients on Mondays and Wednesdays from 1pm - 4pm CST. In order to book this call, please click here

I have a question before booking a service. How can I chat with someone?

Click here to book a consultation if you have any questions/concerns before working with us. We only accept consultation calls on Wednesdays and Fridays from 1pm -4pm CST. There will be no exceptions.

What logo files will I receive in my package?

We provide EPS, PDF, PNG, & JPG files only. 6tysix Media does not provide editable files for logo designs under any circumstances.

I can't find the service I am looking for.

Please feel free to contact us via email at hello@6tysixmedia.com for any custom or a la carte services you'll need.

How can I speak with the designer regarding my project?

Our design team does not take any calls. We have a group of trained experts to help assist you in any questions or concerns you may have during your design process.

How many revisions does my project receive?

All design services are permitted to one free round of revisions. After the first round, additional fees may apply & differ based on the service.

How long is the web design process?

Our website design process can take anywhere from 4-6 weeks. This also may differ based on our open availability. 

What website platform do you use?

Unless otherwise specified our design team uses Wix. We also will design on Squarespace, Shopify and Wordpress if requested. We do not use any other platforms not listed here.